Rental Terms and Conditions
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By booking our Christmas tree rental service, you agree to these terms and conditions. We look forward to helping you create a magical holiday experience!
Rental Agreement
Our peak rental period is from December to January. Special dates may be required upon request. Extensions may be requested subject to availability
Fees
A 75% Deposit is required to confirm tree hire. Balance is due day before delivery of the tree
Delivery and Setup
We will deliver the tree for setup on the agreed date at 9:00am. Please ensure someone is available to accept delivery
Setup
Our team will set up the tree at your designated location
Care and Maintenance
Please ensure that the tree is not exposed to open fire or near heat sources
Alterations
Do not attempt to alter or modify the tree. Any changes should be communicated to us
Damages and Replacement
A pre-rental inspection will be conducted. Any damage noted at that time will be documented
Charges
You will be liable for any damage, loss, or theft of the tree during the rental period. Charges for repair or replacement will be assessed based on the extent of the damage
Collection
The tree will be collected as per agreed dates. Please ensure the tree is ready for collection and accessible
Cancellation
Cancellations made 30 days before the delivery date will receive a 50 % refund of the deposit. Cancellations made less than 30 days to delivery will forfeit all funds paid
Rescheduling
Rescheduling requests are subject to availability and will incur additional charges
Insurance
We recommend that renters have appropriate home insurance to cover any potential incidents related to the tree
